krekya Complete Terms and Conditions

krekya ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between krekya and its users.

Accessing the krekya website, mobile version, or any other channel, opening an account, making a deposit, playing games, or using any service means you are voluntarily and fully accepting every provision of these Terms.

These Terms are published in English and shall be considered the final document. In the event of any conflict with a translation or version in another language, the English version shall prevail.

1.1 Definitions

• "User" means any person registered on the krekya platform.
• "Account" means a user's personal gaming account.
• "Promotion" means any bonus, cashback, or special offer.
• "Turnover Requirement" means the specified bet amount required to make bonus funds withdrawable.
• "Wallet" means the funds held within a user's account.

1.2 Applicability of Terms

These Terms apply to all services offered by krekya, including: casino games, slots, live casino, sports betting, cricket betting, and any other gaming section. Additional terms may apply to specific sections or promotions, and will be stated on the relevant section page.

To open an account on krekya, you must provide accurate and complete information. Providing false or misleading information is a direct violation of these terms and conditions and may result in account termination.

2.1 Registration Requirements

• Each user may open only one account. Multiple accounts for the same person are strictly prohibited.
• At the time of registration, you must provide your correct name, date of birth, mobile number, and email address.
• Before completing registration, you must read and accept these Terms and the Privacy Policy.
• Keeping your account password secure is entirely your responsibility.

2.2 Identity Verification (KYC)

krekya may request documents to verify your identity at any time. This may include a copy of your National Identity Card (NID), passport, or driving licence. Withdrawals may be temporarily held until verification is complete.

2.3 Updating Account Information

If any of your contact details change, please update them promptly from your account settings. krekya is not responsible for any issues arising from outdated or incorrect information.

To use krekya's services, you must meet the following eligibility conditions.

3.1 Prohibited Users

The following persons may not open an account on krekya:

• Any person under the age of 21.
• Any person whose account was previously terminated by krekya.
• Any person who has violated the platform's rules, directly or through another person.
• krekya officers, employees, and their immediate family members.

krekya supports the most popular payment methods in Bangladesh and ensures fast and secure transactions.

4.1 Deposit Rules

• Minimum deposit amount: ৳300 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• When making a deposit, use a mobile banking account registered in your own name.
• Deposits from third-party accounts are not accepted and such transactions may be cancelled.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally completed within 10 to 45 minutes.
• You must use the same method for withdrawal as was used for the deposit.
• If KYC verification has not been completed, the withdrawal process may be delayed.

4.3 Currency

All transactions on krekya are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any foreign currency are not possible.

krekya offers various types of bonuses and promotions for its users. Each promotion has specific terms and conditions that must be followed.

5.1 Welcome Bonus

• New members will receive a 120% bonus of up to ৳20,000 on their first deposit.
• Wagering requirement to withdraw the bonus: 15 times (15x).
• For example: depositing ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200.
• Another example: depositing ৳34,000 earns a maximum bonus of ৳20,000, giving a total balance of ৳54,000.
• The welcome bonus applies only once and is limited to one use per account.

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
• Multiple accounts or members of the same household may not claim the same bonus more than once.
• After claiming a bonus, the wagering requirement must be met within a set time limit — the bonus will be cancelled if the period expires.
• Before taking part in any bonus promotion, carefully read the specific terms displayed on the relevant page.

5.3 VIP Cashback Program

krekya has four VIP tiers, each offering a weekly cashback benefit:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

Through consistent and loyal gameplay, you can advance to higher VIP tiers. Cashback is automatically added to your wallet at a set time each week.

All users must follow the rules below to maintain a fair and transparent gaming environment on krekya.

6.1 Fair Play Policy

• All game outcomes are determined by a technically impartial Random Number Generator (RNG).
• The use of any software, bots, or automated systems to influence game outcomes is strictly prohibited.
• If a technical error occurs in any game, the result of that round may be voided and bets will be returned.

6.2 Prohibited Activities

• Using multiple accounts to take advantage of bonus offers.
• Colluding with other users to artificially control bet outcomes.
• Any type of fraudulent transaction or account manipulation.
• Attempting to breach the platform's security systems or find vulnerabilities.

6.3 Dispute Resolution

If a dispute arises over a game result, first contact our 24/7 live chat support. To file a complaint with supporting evidence, send an email to [email protected]. krekya's decision shall be considered final.

krekya is committed to keeping all users' funds and personal information secure. We follow the latest SSL encryption technology and strict security protocols.

7.1 Fraud Prevention

Our anti-fraud system continuously monitors all transactions. If any suspicious activity is detected, we may temporarily suspend the account and conduct additional verification.

7.2 Anti-Money Laundering

krekya follows Anti-Money Laundering (AML) policies. We monitor unusual or suspicious transaction patterns and reserve the right to notify the relevant authorities if necessary.

krekya believes that gaming is for entertainment — it should never be a source of income or a cause of addiction. We give responsible gaming our highest priority.

8.1 Personal Limit Setting

You can set the following limits from your account settings:

• Daily, weekly, or monthly deposit limits.
• Time limits for gaming sessions.
• Self-exclusion — suspending your account for a set period.

8.2 Support Services

If you feel that gaming is having a negative impact on your life, please contact us. Our 24/7 Bengali live chat support is always ready to provide you with the help you need. For more details, visit our Responsible Gaming page.

The collection, storage, and use of your personal information is described in detail in our Privacy Policy. By accepting these terms and conditions, you are also accepting our Privacy Policy.

9.1 Data Collection and Use

krekya uses your information only for the purposes of operating the service, verifying identity, providing promotions, and fulfilling legal obligations. Your information is not sold to third parties.

9.2 Cookie Policy

krekya uses cookies to improve platform functionality and personalise the user experience. By using the platform, you consent to the use of cookies.

krekya reserves the right to suspend or terminate any account at any time and for any reason without prior notice.

10.1 Reasons for Account Termination

• Violation of any provision of these terms and conditions.
• Providing false or misleading information.
• Operating multiple accounts.
• Suspicion of fraud, bonus abuse, or money laundering.
• Attempting unauthorised access to the platform's technical systems.

10.2 Account Closure by the User

If you wish to voluntarily close your account, please contact us via live chat or at [email protected]. If all wagering requirements have been met before the account is closed, the balance may be withdrawn.

krekya provides its services on an "as is" basis. We cannot guarantee completely uninterrupted or error-free operation of the platform.

11.1 Technical Issues

krekya is not liable if a gaming session is interrupted due to loss of internet connection, server downtime, or any other technical issue, however the relevant bet will be settled appropriately.

11.2 Limitation of Damages

krekya will not be liable under any circumstances for gaming-related financial loss, emotional distress, or indirect damages. Our maximum possible liability is limited to the actual funds present in your account.

krekya reserves the right to change, amend, or update these terms and conditions at any time.

12.1 Notice of Changes

For significant changes, we will provide notice to your registered email address or within the platform. Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.

12.2 Archived Terms

Previous versions of the terms and conditions may be obtained by making a request to [email protected].

12.3 Contact

If you have any questions or comments regarding these terms and conditions, please contact our 24/7 live chat support or reach us at [email protected]. Our team is always ready to assist you in Bengali.