krekya's Privacy Policy

krekya ("we", "us", or "platform") is an online gaming and betting service provider in Bangladesh. We are committed to handling our users' ("you" or "user") personal information with the highest level of care and responsibility.

This privacy policy explains what information we collect, why we collect it, how we use it, and in what circumstances we may share it with third parties. By using the krekya website (krekya.cam) or any related services, you agree to the terms of this policy.

This policy applies to all individuals who use krekya's services — registered members, guest browsers, or anyone enquiring about the services.

We may collect the following categories of information:

2.1 Information Provided Directly by You

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact information
• Login credentials (encrypted password)
• Government-issued identity document details for identity verification
• Payment information (bKash, Nagad, Rocket, Upay, or bank account numbers)

2.2 Automatically Collected Information

• IP address and device information (operating system, browser type)
• Session logs and duration of site visits
• Gaming activity and transaction history
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Transaction verification information provided by payment processors
• Risk assessment data from fraud prevention services

Collected information is used for the following legitimate purposes:

• Account registration, verification, and management
• Processing financial transactions including deposits and withdrawals
• Age verification (to confirm 21+)
• Protecting platform security and preventing fraud
• Complying with applicable laws and regulations
• Providing customer service and technical support
• Improving user experience and delivering personalised services
• Implementing responsible gaming policies and managing self-exclusion requests
• Sending relevant promotional information to users who have given consent

krekya does not sell your personal information to third parties for commercial purposes. However, data may be shared with trusted partners in specific circumstances:

4.1 Service Providers

We use third-party services for payment processing, identity verification, fraud prevention, and technical infrastructure management. These partners are contractually bound to meet our security standards.

4.2 Legal Obligations

Information may be disclosed to authorities in response to court orders, lawful requests from investigating agencies, or applicable legal obligations.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such cases.

4.4 International Data Transfers

Some of our service providers may be located outside Bangladesh. In such cases, we ensure that applicable international data protection standards are maintained.

krekya takes industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Encrypted Storage: Sensitive information is stored in encrypted form even at rest.
• Access Control: Only authorised staff can access personal information on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security assessments and penetration testing.
• Staff Training: All our staff receive regular training on data protection.
• Incident Response Plan: A plan is in place for rapid response and user notification in the event of a data breach.

While we strive to ensure maximum protection, no data transmission over the internet can be guaranteed to be completely secure. However, we take every possible measure.

We use cookies and similar technologies on our website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For understanding site usage patterns.

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some functionality of the platform.

As a krekya user, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you may contact us to request a correction.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may opt out of receiving marketing communications at any time. Send this request by emailing [email protected].

7.5 Right to Data Portability

You may request your information in a machine-readable format.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.

• Account Information: For the duration the account is active and for a minimum of five (5) years after closure.
• Financial Transaction Records: Seven (7) years in accordance with Bangladesh financial regulations.
• Communication History: Two (2) years from the date of resolution.
• Marketing Consent Records: Three (3) years from the date consent is withdrawn.

Once the specified period has passed, information is securely deleted or permanently anonymised.

krekya strictly does not provide services to anyone under the age of 21. We do not intentionally collect personal information from minors.

If we are informed that information has been collected from a person under the age of 21, we will immediately delete that information and close the associated account.

If a parent or guardian suspects their child is using our platform, please contact [email protected] without delay.

We use your gaming history and behavioural data to implement responsible gaming policies. This includes:

• Identifying unusual betting patterns and alerting users.
• Actioning self-exclusion and deposit limit requests.
• Directing users exhibiting problem gaming behaviour towards support services.

To learn more about responsible gaming, visit our Responsible Gaming page.

krekya may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A prominent notice will be displayed at the top of the website.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. If you object to any change, you may request to close your account.